The Health and Community Services Sectors are a large employer of typical adminstrative roles, with over approximately 20 000 people nationally engaged as administrators and clerks in these sectors. Job prospects are moderate, with forecast 3.5% jobs growth over the next five years.

The Health Training Solutions initiative offers the Certificate III in Health Support Services as an experienced level qualification in the career framework and also as a multipurpose qualification for all health support employees who may specialise in later job roles.

The initiative also offers the Certificate III in Health Administration qualification specifically for administrative personnel in the health and community services sector.

The Certificate III qualifications have 15 units to complete the full qualification:

• Infection Control
• First Aid
• Patient / Customer Service
• Responding to Challenging Behaviour
• Manual Handling
• Medical Terminology
• Medical Accounts
• Cultural Diversity
• Patient Records

Elective Streams in:

• Food Services
• Laundry
• Cleaning
• Transport
• Patient Support
• Administration

All topics are also available as stand alone modules for private participants.  A range of alternative electives are also available for participants interested in other support streams in hospital, aged care and community care settings.

The Certificate III in Health Support Services program is available through the Australian Apprenticeships program for eligible participants, providing support for employers whose eligible employees undertake the programs.

Express your interest in any of the course programs by emailing training@amaq.com.au and one of our consultants will contact you to discuss support programs which may be available to you and our flexible course fees and payment plans.

The Health Training Solutions initiative offers the Certificate IV in Health Administration (HLT43207) as a senior experienced level qualification in the career framework for participants who currently have, or who wish to move into senior administration roles supervising staff and operations.

The Certificate IV qualification has 15 units to complete the full qualification in the Health Administration stream, and topics covered include:

• Legal and Ethical Requirements
• Recruiting and Rostering Staff
• Managing Risk
• Responding to Challenging Behaviour
• Time Management
• Medical Terminology
• Report Writing
• Cultural Diversity
• Patient Records
• Administering a Practice

The initiative also offers the Certificate IV in Health Supervision (HLT40407) as a senior experienced level qualification in the career framework for participants who currently have, or who wish to move into team leader & management roles supervising staff and operations.

All topics are also available as standalone modules for private participants. 

The Certificate IV in Health Administration / Health Supervision programs may be available through the Australian Apprenticeships program for eligible participants, providing support for employers whose eligible employees undertake the programs.

Express your interest in any of the course programs by emailing training@amaq.com.au and one of our consultants will contact you to discuss support programs which may be available to you and our flexible course fees and payment plans.

The Health and Communtiy Services Sectors are a large employer of office, department, service and practice management roles, with over approximately 25 000 people nationally engaged as senior administrators and managers in these sectors. Job prospects are very good, with forecast 19% jobs growth over the next five years.

The Health Training Solutions initiative offers the Diploma of Practice Management (HLT52007) as a management level qualification in the career framework for participants who currently have, or who wish to move into management roles of staff and operations.

 The Diploma qualification has 16 units to complete the full qualification and topics covered include:

• Legal and Ethical Requirements
• Recruiting and Rostering Staff
• Managing Risk
• Leadership
• Time Management
• Budgets and Finances
• Report Writing
• Marketing
• Practice/Service Management
• Continuous Improvement
• Policy Writing
• Recruitment and Selection of Staff
• OH&S Management

All topics are also available as stand alone modules for private participants. 

Participants completing the Diploma of Practice Management may receive four units advanced standing into the LaTrobe University Bachelor of Business.

Express your interest in any of the course programs by emailing training@amaq.com.au and one of our consultants will contact you to discuss support programs which may be available to you and our flexible course fees and payment plans.

Our Senior First Aid level program is a fast track course, comprising precourse reading and a ‘complete at your own pace’ skills questionnaire as well as a 1 day in-class session focusing on practical outcomes. Participants will receive the following:

• Nationally recognised Statement of Attainment
• Electronic version of course notes
• Personal First Aid Kit
• The AMA Services Emergency First Aid Book

For more information on becoming First Aid qualified call us on 07 3872 2214 or contact the training department via email.

Click here to download a registration form.

Date: Please call
Location: 88 L’Estrange Tce, Kelvin Grove, Brisbane
Investment: $140.00

The Medical Reception Course is a comprehensive training program designed to prepare job seekers for employment as Medical Receptionists.

On successful completion of the full course participants will have obtained a Statement of Attainment towards a nationally recognised qualification and can further enhance their career by completing the Certificate III in Business Administration (Medical) BSB31107 if desired.

• BSBMED301B - Interpret and apply medical terminology appropriately
• BSBMED302B - Prepare and process medical accounts
• BSBMED303B - Maintain patient records
• BSBMED305B - Apply the principles of confidentiality, privacy and security within the medical environment.

Where necessary, arrangements will be made for participants requiring language, literacy and numeracy assistance. Client support, welfare and guidance services are available where appropriate.

Options are available for students not wishing to complete the full program.

Click here to download a brochure. (PDF, 581KB)

Click here to download a registration form. (PDF, 155KB)

For availability please contact us on (07) 3872 2214 or email us at training@amaq.com.au

This is a series of workshops for Medical Receptionists. The objective of each workshop is to improve your knowledge and skills in a particular area.

The four workshops are:-

1. Patient Service Skills: Communication
2. Patient Care Standards
3. Patient Scheduling
4. Triage

Are you interested in more information? Click here to download a brochure. PDF (180KB)

Do you want to register for a workshop? Click here to download a registration form.

For further details, availability and locations please contact us on (07) 3872 2214 or email us at training@amaq.com.au

Date: Please call
Duration: 3 hours
Investment: $132 (Inc GST) for each workshop.

Are you at risk? Legislative requirements throughout Australia set a minimum standard for all business practices. Do you know what they are? Protect yourself and your organisation against liability, know your obligations as a manager and employee.

AMA Training Services Online Education Room offers a range of compliance courses including:

• OH&S
• Equal Employment Opportunity
• Sexual Harassment
• Bullying
• Privacy
• Trades Practices Act
• Clerical and Nurses Award
• Counseling Staff
• Medico-Legal Issues
• Australian Workplace Agreements
• Unfair Dismissal
• Conflict Management
• Privacy in your Practice
• Workplace Bullying
• Practice Policies
• Recruitment and Selection Techniques

For pricing details and availability please contact us on (07) 3872 2214 or email us at training@amaq.com.au

We can customize training courses for the needs of your practice.

Date, time and location can be arranged to suit the schedule of the attendees.

Sample topics:

• Appointments & Scheduling
• Triage
• Patient Service Skills & Communication
• Medical Terminology
• Managing People Risk Management
• CPR Refresher

Contact the training department by email or call us on (07) 3872 2214 to arrange a customised quote.