Who do I contact for information about course related matters?
Our Training Coordinator can be contacted on (07) 3872 2214
or by email training@amaq.com.au and
can assist with most queries.
How do I enroll and pay my fees? Can I enroll over the phone?
You can obtain a registration form at http://www.amaqservices.com.au/ .
Please complete the form and mail or fax (07 3872 2214) it back
to us. You can make a payment over the phone using your credit
card or mail both the completed registration form and payment
to AMA Services Queensland, Post Office Box 123, Red Hill Q 4059.
All fees and charges must be paid prior to commencement of the
course. A tax invoice/receipt and enrolment details will be mailed
to your nominated address.
Can I pay for my course in person?
Yes, the office hours of AMA Training Services
Queensland are 8.30am to 4.00pm Monday to Friday. The office
is located on the ground floor of AMA Place at 88 L’Estrange
Terrace, Kelvin Grove.
What happens if the course is cancelled?
AMA Services Queensland reserves the right to cancel any course
due to unforeseen circumstances. Cancellations, if necessary,
will be made five working days prior to the course. Arrangements
can be made to enroll in a later course or a full refund will
be provided.
If a course is cancelled AMA Services Queensland accepts no responsibility
for any additional costs you may have incurred (eg travel and
accommodation).
Does the AMA Services Queensland offer a Refund Policy?
Yes, this policy affects all registrations received for training
courses by AMA Services Queensland.
The following terms apply to registrations received:
• Registrations are transferable up until 7 working days
prior to course commencement.
• Courses must be completed within the current calendar
year.
• Cancellations/transfers received between 2 and 7 working
days prior to course commencement attract a 20% cancellation/transfer
fee.
• Cancellations received less than 2 working days prior
to course commencement of enrolled course are non-refundable.
If you require further clarification of the AMA Services Queensland
Cancellation Policy, please contact the office via Ph: 07 3872
2214 or email training@amaq.com.au.
What are my prospects of getting a job at the end of the course?
AMA Medi-Staff Services Queensland specialise
in recruitment of staff for the Medical and Allied health industries
and can therefore assist with employment opportunities for
our students.
Students are encouraged to register with AMA Medi-Staff Services
Queensland upon completion of their course however, no guarantee
of employment can be given. You can obtain more information about
our employment services by visiting our Medi-staff page.
Can I get recognition for previous study or experience?
Skills recognition is the term used to describe a number of
assessment processes that formally recognise the competencies
an individual has acquired through formal or informal learning,
work experience and/or life experience. As most of the fee paying
courses conducted by AMA Services Queensland form competencies
of certificate courses, people usually enroll to gain initial
skills or update previously acquired skills. As such Recognition
of Prior Learning and Recognition of Current Competencies is
generally not a process undertaken by participants. This service
however is available and a fee is negotiated on a one by one
basis depending on the assessment process required to be undertaken.
The following is a list of steps applicants must take to apply
for RPL:
Application
1. All enrolled participants wishing to seek RPL will be required
to make a formal RPL application. Forms can be obtained by contacting
the Training Coordinator on (07) 3872 2214.
2. The application and fee should be submitted as soon as possible
after initial enrolment in the course and prior to commencement
of the course.
3. AMA Services Queensland will endeavour to process RPL applications
in the shortest possible time within the resources available
and having regard for the nature of the application. RPL Assessment
will normally take a minimum of 4 weeks.
Notification
(i) The applicant will receive, in writing, the results of the
RPL assessment.
(ii)Successful applicants will receive a Transcript listing the
subjects for which credit transfer has been granted as a result
of any RPL Assessment.
(iii)Unsuccessful applicants will receive a letter from AMA Services
Queensland notifying the applicant that their application for
RPL has been unsuccessful. The letter should state, where possible,
the reasons for the applicant being unsuccessful.
Right of Appeal
(a) Applicants who are either denied RPL or who wish to challenge
the amount of credit given from RPL may request further consideration.
Such appeals must be filed within 7 working days of issue of
the notification of the outcome of the RPL assessment.
(b) If the appeal is against academic judgments, the matter will
be reviewed by AMA Services Queensland, in line with AMA Services
Queensland policy.
(c) If the appeal is against the process of dealing with the
RPL application, the matter will be investigated by the Training
Manager. (d) Appeals will normally be adjudicated within 7 working
days from the filing of the appeal.
Does AMA Services Queensland have an Assessment Policy?
Yes, assessments conducted at AMA Services Quee•nsland
will be based on the principles of:
• validity
• reliability
• flexibility
• fairness
To ensure this, assessment processes and practices will:
• be declared in advance and be transparent and accessible
• be moderated to ensure consistency in the interpretation
of evidence
• integrate knowledge, skills and attitude with practical
application on or off the job
• be conducted by qualified assessors
• provide timely and appropriate feedback
• provide an appeals process for challenging assessment
decisions
• provide recognition of current competencies and other
relevant learning
• provide recognition of qualifications provided by other
Registered Training Organisations
Does AMA Services Queensland have an Appeals Process?
Yes, AMA Services Queensland seeks to deal directly and transparently
with any appeal from a client. This policy relates to a situation
where, for example, a client appeals against a decision relating
to assessment.
• The appeal must be submitted by the client in writing.
• The appeal must be submitted to this organisation within
(14) days of completion of the training course.
• Where possible, the appeal will be heard within fourteen
(14) days of receipt of the appeal.
• The appeal will be heard by an independent person or
panel.
• Should an appeal outcome require a re-assessment, then
the independent person/panel will be required to have the appropriate
qualifications and industry competence to be able to make a fair
and valid assessment.
• The applicant has the opportunity to formally present
the appeal once the appeal is received in writing.
• The outcome of the appeal will be recorded in writing
including reasons for the decision.
Can anyone enroll in a course with AMA Services Queensland?
AMA Services Queensland is firmly committed to providing best
practice, adult learning opportunities to its clients.
AMA Services Queensland acknowledges that one of its major responsibilities
as a training organisation is to provide non-discriminatory access
to its services by all groups in society. By ensuring accessibility
to vocational education and training, all clients will have an
equitable opportunity to develop themselves.
AMA Services Queensland supports Equal Employment Opportunities
(EEO) in all areas.
Some courses do require prerequisite knowledge or qualifications.
Please check with the Training Coordinator on (07) 3872 2214,
prior to enrolling in your course.
Will I receive a Certificate at the completion of my course?
Participants who meet the required outcomes of a qualification
or unit of competency within a nationally recognised training
program, will receive a Qualification or Statement of Attainment,
issued by the primary RTO with whom the student is enrolled.
AMA Services Queensland cannot issue a Certificate or Statement
of Attainment if course fees have not been paid in full.
Does AMA Services Queensland have a Privacy Policy?
Yes. AMA Services Queensland’s
primary purpose of collecting personal information is to process
your registration and to coordinate training course/employment
related activities. In providing your details you consent to
your personal details being used in the manner indicated.
AMA Services Queensland will not release any information regarding
any of its clients or participants to a Third Party without prior
written consent of the client or participant.
Is there any support and assistance available?
Yes, where necessary, arrangements will be made for participants
requiring language, literacy and numeracy assistance. Client
support, welfare and guidance services are available where appropriate.
When should I arrive for my course?
A
confirmation letter detailing times, location and requirements
will be sent to you prior to course commencement.
Please be punctual and ready to commence training five minutes
before the scheduled commencement time.
What should I wear to my course?
Please
dress appropriately for the training being undertaken. We suggest
casual business attire for the majority of courses. Students
on First Aid courses can be a little more casual as training
involves practical activities.
Any specific requirements will be included in your confirmation
letter.
Is AMA Services Queensland a smoke free environment?
Yes, AMA Services Queensland,
provides a smoke-free work and training environment.
Facilities Information
Training is conducted by
AMA Services Queensland both on site at employers premises as
well as various locations within Queensland .
All bookings and course registrations MUST be made at Head Office
located at AMA Place, 88 L’Estrange Terrace, Kelvin Grove
(07 3872 2214).
AMA Place: 88 L’Estrange
Terrace, Kelvin Grove Q 4059
Amenities – A kitchen including microwave facilities is
available for your use. Coffee and tea are provided.
Limited parking is available for courses conducted Monday to
Friday 9.00am to 5.00pm at AMA Place otherwise attendees may
find all day parking available in Lorimer Street Kelvin Grove
or 2P and 4P parking on L’Estrange Terrace. For Saturday
workshops only, attendees can park in AMAQ staff or visitor car
parks.
Bus routes 370, 345 and 360 depart from the city and all stops
within walking distance of the AMAQ. Attendees will need to call
Transinfo on 131230 for times and pickup/set down locations.
The nearest train station is Brunswick Street. From there, our
facility is a 5 to 10 minute taxi ride away, depending on traffic
(approx $7-$10, depending on traffic)
Personal belongings – Money and personal property should
not at any time be left in areas open to the general public.
AMA Services Queensland is not responsible for personal belongings
left unattended.
Disclaimer
The information outline
above is intended only as an overview and for detailed documentation
you should contact AMA Services Queensland on (07) 3872 2214.
Copyright
All course material and information on the web site is subject
to copyright law and is the property of AMA(Q) Services Pty Ltd.
